According to PwC’s 2025 AI predictions, artificial intelligence (AI) is the major factor fundamentally changing how to do business and create value this year. AI is swiftly being integrated into how employees execute core tasks in organizations across industries, from streamlining customer service to supporting decision-making and improving efficiency. This tech is also poised to change how workers are managed. AI systems and agents are increasingly able to oversee workflow, and how employees and AI work together on those tasks.