This week, our Small Biz Breakdown crew is flying without a net, per se. There’s no agenda – not as if they’re always following the one they sometimes have – and the conversation could go anywhere.
Like most weeks, however, the discussion always seems to focus on the latest in AI. And this week is no different. Zeroing in on news this week from Verizon, the Small Biz Breakdown crew discusses at length agentic AI.
Is this just the next Metaverse, as one panelist suggests it could be? Or is there more to this emerging trend?
Check out what everyone’s got to say on this hot topic in the latest episode of Small Biz Breakdown. Check out the latest small business news headlines from Small Business Trends below …
Small Business News Roundup – March 23, 2025
Verizon Business Launches GenAI Assistant for Small Businesses
Verizon Business has introduced Verizon Business Assistant, a generative AI-powered text messaging solution designed to help small businesses automate customer interactions. This tool provides instant responses to frequently asked questions, learns from interactions, and connects customers to live employees when needed.
Wix Launches Wix Functions to Enhance Business Customization
Wix has introduced Wix Functions, a no-code solution that allows users to create customized business flows, automate pricing and checkout rules, and tailor app behavior. This new tool provides businesses with greater flexibility to adapt operations to their specific needs without requiring technical expertise.
Adobe Introduces AI Agents to Experience Cloud for Enhanced Customer Engagement
Adobe (Nasdaq: ADBE) has announced new AI-driven capabilities in Adobe Experience Cloud aimed at helping businesses deliver highly personalized and seamless customer experiences across multiple channels. The announcement was made at Adobe Summit, the company’s flagship digital experience conference.
Paychex Survey Finds AI Adoption Gaining Traction Among Small Businesses
A new survey from Paychex reveals that small businesses across the U.S. are increasingly adopting artificial intelligence (AI) to enhance productivity, revenue, and workforce development.
Adobe Expands Firefly Services and Custom Models for Scalable Content Production
Adobe has announced new enhancements to Adobe Firefly Services and Firefly Custom Models, aimed at helping businesses meet the rising demand for personalized content across multiple digital platforms. The announcement was made at Adobe Summit, the company’s flagship digital experience conference.
NordProtect Becomes Stand-Alone Service, Adds Online Fraud Coverage
NordVPN’s identity theft protection solution, NordProtect, is now available as a stand-alone service in the United States, allowing users to access identity theft protection without purchasing a NordVPN Prime plan.
vcita Launches Upgraded BizAI with Agentic AI for SMBs
vcita, a technology platform serving small businesses and the organizations that support them, has announced an advanced upgrade to its BizAI product, introducing agentic AI capabilities designed specifically for SMBs. The latest version of BizAI aims to blend automation with human oversight, allowing businesses to streamline essential operations while maintaining control.
SBA Announces 2025 National Small Business Week Award Winners
The U.S. Small Business Administration (SBA) has announced the national program and specialty award winners for the 2025 National Small Business Week, which will take place from May 4-10. The awards recognize businesses and resource partners for their contributions in government contracting, disaster recovery, and key areas such as exporting, small business investment, and surety bonding.
Famous Amos Launches 2025 Ingredients for Success Initiative and ‘Famously You’ Campaign
Ferrero North America has launched the 2025 Famous Amos Ingredients for Success (IFS) Entrepreneurs Initiative in partnership with the U.S. Black Chambers, Inc. Now in its fifth year, the program provides financial support and resources to early-stage Black business owners.
Hostinger Launches AI-Powered No-Code Web App Solution, Hostinger Horizons
Hostinger has announced the global launch of Hostinger Horizons, an AI-powered no-code web app solution designed to help businesses and individuals create fully functional web apps without coding skills. The platform enables users to develop, publish, and host web apps without relying on third-party integrations.
Small Biz Breakdown: New from OpenAI and the Latest Economic Indicators
This week, our Small Biz Breakdown crew is back and talking about some of the biggest stories that matter most to small business owners and entrepreneurs right now.
American Express Study Finds Businesses Prioritizing Payments Automation in 2025
A new study from American Express reveals that the majority of businesses are looking to improve their payments processes in 2025, with automation emerging as a key focus. The Amex Trendex: B2B Payments Edition survey, which polled 1,000 U.S. business decision-makers, highlights the role of streamlined payments in business growth, supplier relationships, and operational efficiency.
Zendesk to Acquire Local Measure, Expanding AI-Powered Voice Capabilities
Zendesk has announced that it has signed a definitive agreement to acquire Local Measure, a provider of Contact Center as a Service (CCaaS) and advanced voice solutions.