eBay informed sellers this week of the Mexican government’s recent changes to its import regulations. eBay advised sellers they must provide certain information to carriers in order to comply when shipping to Mexico:
“Since January 1 2025, all eBay sellers shipping to Mexico are required to provide detailed customer information to their shipping carrier. This information will improve shipment tracking, minimize the risk of fraudulent transactions, and help you maintain and potentially expand your presence in Mexico without experiencing delivery disruptions.”
However, one seller wondered how they were supposed to comply with the policy “when eBay masks buyer email addresses with a members.ebay.com email.” They asked on a thread on the eBay discussion boards if sellers would have to contact every buyer having their package shipped to Mexico post-sale, then cancel if the buyer does not respond.
An eBay moderator replied, “We are checking with the Shipping team and we will get back with you once we know more.”
eBay said the information sellers must provide to shipping carriers for orders to Mexico are the following:
- Recipient’s full name
- Recipient’s email address
- Recipient’s phone number
- Detailed item descriptions (vague descriptions won’t be accepted)
- Recipient’s Mexican Tax ID (RFC), or, if unavailable, the National ID (CURP)
The announcement is posted on the eBay website.