Etsy sellers who offer variations of a product in a single listing and price each accordingly ran into a glitch this month that resulted in all variations showing the lowest price.
On April 20, a seller wrote about the problem on the Etsy Technical Issues board in a thread titled, “Variation based pricing disappears from the existing listings and replaced with the lowest price.” The seller wrote in part:
“Contacted support and no help… I was told that if it worked before, then it should work now… which I already thought and thats why I did exactly the same as always do lol…
“After not able to provide me with any answer, “tech” from the chat just said it will send it to the “team” and stopped responding…and noone even contacted me…”
Five days later on April 25, Etsy issued the following alert: “We are experiencing some issues with listing variations in checkout.” In the last update, posted the same day, the alert showed: “The issue has been identified and a fix is continuing to be implemented.”
It’s not clear if any seller had to fulfill an order for a customer that displayed an incorrect lower price.
Etsy sellers are also dealing with a glitch impacting messages to their customers. Numerous sellers reported that they received new messages from buyers – but the messages were ones the seller had sent to the buyer earlier in the month. The original poster in a thread reporting the problem on April 23 was concerned that the buyer may never have received their original message sent on April 14, and that it might negatively impact their Star Seller rating. They also wondered if they should reply to the message or if that would confuse their buyer.
The problem was ongoing as of today, with one seller writing on Saturday morning: “Just received one now, a message I sent to my customer on the 7th of April (today is the 26th) and it says it was sent from my customer (not from me to her) and it says it’s a new message to be replied to, replying makes me look incompetent… something wrong with etsy all the time.”
And sellers discussed the issue on a new thread on Friday and again on Saturday morning, all reporting the same problem.
Etsy does not appear to have advised sellers on whether or not to reach out to buyers when they receive their own messages back again. Nor is it clear if buyers ever received the original messages or not.