KPMG’s annual U.S. banking technology survey is a “pulse-check of the priorities of leadership across the industry.” For 2025, the accounting and consulting firm queried 200 U.S. banking executives from large and small institutions across various departments to assess their tech expertise, investment plans, and readiness for inevitable change.
The firm then assembled the findings in its “2025 Banking Technology Survey” report issued in April.
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Per the KPMG report, U.S. banking executives are adopting generative AI across the entire company, seeing it as essential to their long-term relevance.
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Moreover, 42% of respondents believe that by the end of 2025, genAI will handle 21% to 40% of daily tasks, allowing employees to focus more on higher-value work.
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Furthermore, most banks are upgrading their payments platforms, reflecting the preferences of today’s consumers.