ARG Industrial has launched a mobile app aimed at improving operational efficiency and simplifying interactions between customers, employees and suppliers.
The app integrates multiple functions — including inventory management, customer-specific pricing, order tracking, and vendor coordination — into a single platform. Through it, the company intends to address long-standing challenges in an industry that has historically relied on manual and fragmented processes, it says. ARG Industrial is a distributor of hoses, fittings, and related industrial products.
The hose and fittings industry serves a wide range of sectors, including oil and gas, construction, marine, mining, and agriculture. Operations in these industries often require timely access to products, reliable supply chain coordination, and accurate pricing. Traditionally, managing these needs involves phone calls, emails, spreadsheets, and manual tracking, creating opportunities for errors and delays, says ARG Industrial CEO Mike Mortensen.
“Our customers and suppliers often operate with incomplete information,” he says. “They need to know what stock is available, the correct pricing, and delivery timelines. Without a centralized platform, these tasks can be time-consuming and prone to mistakes.”
The ARG Industrial mobile app displays nine key buttons on its homepage. | Image credit: ARG Industrial
How ARG Industrial launched a mobile app
The distributor recognized that its operations and customer interactions could be made more efficient through digital tools. ARG Industrial designed the mobile app to consolidate information and make it accessible to users in real time, whether they are in the field, in an office, or at a supplier location.
Developing the mobile app required collaboration with several industry vendors and technology partners. Danfoss., an industrial hose manufacturing company, contributed product data and ensured the app could support accurate inventory management for hoses. Viega USA, a supplier of pipe and fitting solutions, provided product specifications to make the catalog comprehensive and dependable.
On the technology side, Spiral Scout handled software design and development, creating a user interface intended to be straightforward for employees, contractors, and customers alike. Domani Strategies, a digital strategy consulting firm, worked with ARG to ensure the app aligned with broader business objectives and operational workflows.
“We focused on making the app practical and dependable,” says ARG Industrial director of ecommerce and digital AJ Brenner. “Users need accurate stock information, correct pricing, and the ability to place and track orders without encountering errors. Everything in the app was designed to support day-to-day operations.”
The ARG Industrial mobile app displays nine key buttons on its homepage. | Image credit: ARG Industrial
Features in ARG Industrial’s mobile app
The mobile app includes several key features aimed at solving operational challenges:
- Live inventory visibility. Users can see real-time stock levels at ARG Industrial locations, reducing uncertainty and improving order planning.
- Customer-specific pricing. The app automatically applies negotiated pricing for individual customers, removing the need for manual calculations or verification.
- Smart scan technology. Barcode and QR code scanning streamline order entry and reduce the risk of manual errors.
- Order tracking. Customers and suppliers can view order status, delivery timelines, and stock replenishment updates.
- Support for vendor-managed and contractor-managed inventory. The platform allows both internal teams and external suppliers to coordinate inventory in real time, improving supply chain efficiency.
Mortensen said the design reflects the workflows of ARG’s customers and employees.
“We wanted the app to replicate the actual steps people take when placing orders or checking stock, but in a single, digital interface,” Mortensen said. “The goal is not to add features for the sake of technology — it is to make processes simpler and more accurate.”
ARG Industrial allows users to select hose specifications from drop-down menus. | Image credit: ARG Industrial
What ARG hopes to achieve
ARG Industrial expects the introduction of the app to improve operational efficiency in multiple ways. Centralizing inventory data allows employees to confirm product availability without calling multiple locations. Real-time tracking of orders reduces miscommunications between ARG, customers, and suppliers. Automated pricing minimizes mistakes and saves time for sales and support teams.
By integrating vendor-managed and contractor-managed inventory, the app also streamlines supply chain coordination. Suppliers can track usage, plan deliveries, and ensure stock levels meet customer needs without unnecessary delays or overstocking. For contractors and industrial users, the platform offers clear visibility into product availability, enabling better planning for projects and maintenance schedules.
Early testing has shown that customers and suppliers find the app useful in daily operations.
“The initial feedback indicates that people can complete tasks more quickly and with fewer errors,” Mortensen noted. “They can access stock information, place orders, and confirm pricing from a single platform. It reduces the back-and-forth communication that used to slow operations.”
“Users appreciate that the app reflects the way they work,” Brenner added. “It doesn’t require learning a new process; it adapts to existing workflows and consolidates multiple steps into one.”
ARG Industrial has provided guidance and support materials to assist users with onboarding. The company monitors usage and feedback to identify areas for future updates.
“We expect to continue refining the app based on how our customers and suppliers use it,” Mortensen said. “This is an ongoing effort to maintain accuracy and reliability.”
Broader trend of digital adoption
ARG Industrial’s move is part of a broader trend in industrial supply chains where companies are increasingly adopting digital tools to improve efficiency and transparency. In the past, manual processes dominated operations. But as data and mobile technologies have become more accessible, companies are investing in platforms that reduce errors and provide real-time visibility.
Experts note that industrial suppliers face unique challenges. Unlike consumer-facing sectors, industrial operations require precise coordination between multiple stakeholders, including suppliers, contractors, and internal teams. Systems that consolidate inventory, pricing, and order management can provide significant operational improvements.
The mobile app is available for download on major platforms and has been rolled out to ARG Industrial’s customer base in phases. The company has provided training resources and technical support to help users adopt the platform and integrate it into daily operations.
Mortensen emphasized the importance of support during implementation.
“A tool is only useful if people can use it effectively,” Mortensen said. “We’ve made sure that guidance and assistance are available to reduce any disruption during the transition.”
How the app will help long term
ARG Industrial views the app as a foundational platform that can evolve with the company’s operations.
“We anticipate adding functionality over time based on user feedback and operational needs,” Mortensen said. “The app is designed to scale with our business, whether that means supporting new locations, expanding product lines, or enhancing data reporting.”
“We’re also looking at how the app can integrate with other digital systems in the future,” Brenner added. “The goal is to maintain accuracy, improve workflows, and provide users with the information they need when they need it.”
The launch of ARG Industrial’s mobile app marks a significant step in modernizing operations for the hose and fittings industry. By consolidating inventory management, pricing, and order tracking into a single platform, the company is addressing long-standing operational challenges. Collaboration with key vendors and technology partners ensured that the app meets the specific needs of industrial users while reflecting real-world workflows.
“This app is about making work simpler and more dependable,” Mortensen said, summing up the initiative. “It supports our customers, employees, and suppliers by providing a single reference point for critical information. It is a practical step toward improving operational efficiency and supply chain coordination.”
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