Incident Overview
In late April 2025, the Co-op, a major UK retailer with over 2,000 food stores and significant operations in insurance and funeral services, detected an attempted breach of its IT systems. In response, the company proactively shut down parts of its IT infrastructure to contain the threat, temporarily impacting back-office and call center functions. Notably, customer-facing operations, such as retail stores and deliveries, remained unaffected, demonstrating effective containment and business continuity planning.