Gupta described the “digital round trip” as the next evolution in agency management, where every step of the policy lifecycle – from sales and marketing to servicing, finance, and carrier submissions – is streamlined and accelerated. “We want to speed up this whole lifecycle, to accelerate the round trip so the agent can get time back and become more efficient,” he said. “It’s not just about internal workflows; it’s also about better collaboration with carriers. The more you can speed up the round trip, the more you improve both efficiency and collaboration.”