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Caterpillar’s AI machines are changing the rules of equipment insurance

Caterpillar’s AI machines are changing the rules of equipment insurance


One of the most significant challenges is the unbundling of hardware and software. Caterpillar doesn’t just sell autonomous-ready machines – it sells retrofit systems separately, including hardware, software, and recurring licensing. This transforms a one-time equipment sale into an ongoing services model, effectively turning Caterpillar into both a manufacturer and a technology provider. For insurers, this layered service model introduces a new set of liabilities: software failures, remote-control breakdowns, cybersecurity breaches, and service-level disputes.



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