Levi Strauss & Co. said it is building a companywide agentic AI platform with Microsoft that will deploy a single “super agent.”
The artificial intelligence “super agent” will streamline corporate workflows and accelerate its digital transformation, they said. The companies designed the platform to integrate a network of AI sub-agents. It will cover functions across IT, human resources and operations. Microsoft Azure powers the Microsoft Teams-embedded system. Levi and Microsoft are currently develop and testing the tech. They’re scheduling the rollout to corporate employees for early 2026 and expansion to global offices later that year.
“AI represents a tremendous opportunity for us and is a key unlock as we rewire how we work from our stores to our corporate offices,” said Levi Michelle Gass, president and CEO.
Levi Strauss ranks No. 155 in the Top 2000. The database ranks North America’s largest online retailers by their annual ecommerce sales and more.
Levi, Microsoft developing ‘super agent’ AI together
Gass said the initiative is a major step toward Levi’s multiyear goal of becoming a more agile, digital-first retailer.
“As we roll out these tools in 2026, our teams will gain faster access to information and insights that help them work more efficiently and ultimately serve our fans better across every channel, every day,” she said. “The new capabilities we are developing, along with the partnerships we’ve established, will accelerate our journey to become a $10 billion retailer and set new benchmarks for best-in-class agility, operational excellence and innovation in global retail.”
Microsoft executives said the project reflects a frontier application of agentic AI in enterprise retail.
“Expanding the impact of AI to different roles and building custom agentic solutions are core to being a frontier firm,” said Nick Parker, Microsoft’s chief business officer and president of worldwide sales and solutions.
Jason Gowans, Levi’s chief digital and technology officer, said the company is embedding AI broadly across the organization.
“From personalized experiences to automated workflows, we’re embedding AI throughout the organization to create a more responsive, efficient business,” he said. “We’re building a foundation that will help us innovate faster and shape the next chapter of retail in an AI-driven world.”
The company said it’s developing the platform with standard data-security and privacy practices and ongoing investment in responsible-AI oversight.
Levi Strauss & Co. reported $6.4 billion in net revenue in 2024, according to the company’s latest financial filings. It sells its products in about 120 countries through a global footprint of approximately 3,200 retail stores and shop-in-shops.
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