Tangentia Inc. said it has added an artificial intelligence (AI)-based agent to its TiA (Tangentia Intelligent Automation) platform on Dec. 23.
The company said its move aims to reduce errors and manual intervention in electronic data interchange operations. It designed the new TiA EDI Agent to operate alongside customers’ existing EDI systems rather than replace them.
Tangentia said the agent monitors transaction flows, learns trading-partner requirements and automatically addresses common issues across connected systems. Those include enterprise resource planning, warehouse management and transportation management software.
About the new Tangentia AI agent for EDI
EDI remains a core technology for supply chains, but companies typically manage it through fixed, rule-based workflows that require ongoing human oversight. Tangentia said it intends for the AI agent to introduce more adaptive decision-making while preserving existing integrations.
“The challenge was not replacing EDI, but improving how it operates on top of the infrastructure customers already use,” said Vijay Thomas, Tangentia’s chief executive officer.
According to the company, the agent can take predefined actions when exceptions occur, including sending alerts through email or collaboration tools, opening service tickets with transaction details and correcting issues such as formatting mismatches, missing references and unit-of-measure errors. Tangentia said all actions are governed by customer-defined policies and logged to support audit and compliance requirements.
In early pilot programs — across sectors including retail, ecommerce, logistics, manufacturing, automotive, consumer packaged goods, pharmaceuticals, food and beverage, and wholesale distribution — Tangentia reported measurable operational improvements. The company said pilot customers saw trading partner onboarding times cut by as much as 50%, EDI exceptions reduced by up to 70% and EDI-related chargebacks reduced by up to 60%. Tangentia did not disclose how many customers participated in the pilots or provide independent validation of the results.
Ajinkya Birwadkar, director of the TiA platform, said the agent is intended to reduce the ongoing effort required to go onboard and manage large trading-partner networks by continuously adapting to how partners transact.
Tangentia said it will make the TiA EDI Agent available at no cost to existing customers for a limited time.
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