Amazon acknowledged a glitch that affected USPS shipping labels and said it had taken steps to protect sellers who purchased labels from its Buy Shipping and Veeqo platforms.
As we reported last week, Amazon sellers said tracking numbers on labels purchased beginning February 24 were numbers the USPS had already used to ship other sellers’ packages a couple of months prior.
In a notice on March 1st, Amazon said it had implemented a fix on February 27 and said USPS informed Amazon that it would deliver packages it had accepted with the duplicate tracking information.
Sellers had questions about the protections outlined in Amazon’s March 1st announcement – such as whether the company would automatically remove neutral and negative feedback on impacted orders. An Amazon moderator replied, writing: “Thank you to all of the sellers posting their feedback and questions. We are sharing these with our partner team and will follow up here with responses.”
Some sellers questioned why Amazon hadn’t sent an automated message to all buyers affected by the glitch on the day it occurred, with several sharing that customers were irate and blamed sellers (“I had to deal with a customer berating me,” one seller shared).
The full post on Amazon Seller Central with comments and questions from sellers follows below:
USPS issue with invalid or used shipping labels
We identified a USPS system issue that affected some shipping labels purchased on multiple shipping label software programs, including Amazon Buy Shipping and Veeqo. Some labels were incorrectly marked as used or displayed invalid tracking information.
On February 27, 2025, we implemented a fix to help prevent this issue from recurring and will provide refunds for labels that couldn’t be used. USPS has informed us that they’ll still deliver any package that was accepted with duplicate tracking information.
If your orders were affected, we’ll take the following actions to protect your account:
- Amazon account health protection: Any affected orders will automatically be protected from impacts to your Amazon account health metrics, including On-time delivery rate, Order defect rate, Valid tracking rate, and Late shipment rate. No action is required of you. We’ve identified impacted orders and will update your account health metrics by March 7, 2025. For issues with other selling channels, we recommend that you contact their respective seller support.
- Refunds on labels purchased: We’ll refund your original payment method for the amount you paid for shipping on any impacted USPS label you purchased on Amazon Buy Shipping or Veeqo. You can expect this refund by approximately March 31, 2025, and no action is required of you.
- A-to-z claim refunds: Labels purchased on Amazon Buy Shipping and Veeqo already include protection from A-to-z claims related to delivery issues, as long as you shipped on time. If you received an A-to-z claim due to this issue, we’ll automatically fund the buyer reimbursement and the customer-reported claim will not be counted against your order defect rate. No action is required of you.
We’re working hard to support you through this inconvenience.