Walmart entered into a new partnership with OpenAI that will start with allowing customers and members to shop Walmart through ChatGPT’s Instant Checkout. “Whether planning meals, restocking household essentials, or finding something new, customers can simply chat and buy, and Walmart will handle the rest,” the retailer announced.
eBay and Etsy have also entered into partnerships with Open AI to bring their listings to ChatGPT. And Walmart already introduced “Sparky,” an AI-powered search tool for shoppers comparable to Amazon’s “Rufus.”
In last week’s announcement, Walmart stated in part:
“Today, Walmart and Sam’s Club leverage AI across every part of the business. It’s not just about moving fast; it’s about moving smarter and with purpose. From enhancing the product catalog to reducing fashion production timelines by up to 18 weeks, to ensuring a more seamless shopping journey and cutting customer care resolution times by up to 40%, the company is applying AI so every shopping experience is more convenient and more rewarding.
“Walmart also is empowering its associates with AI tools and training, including promoting AI literacy across its workforce as one of the first partners to embrace OpenAI Certifications and rolling out ChatGPT Enterprise to teams across the company.”
Walmart CEO Doug McMillon said, “There is a native AI experience coming that is multi-media, personalized and contextual. We are running towards that more enjoyable and convenient future with Sparky and through partnerships including this important step with OpenAI.”