How to Manage a Tricky Remodeling Client

Windsor recommends you anticipate issues that could be important to the homeowner early in the project. Her team does this by asking new clients how they found the experience of hiring renovation professionals in the past.

“This usually gives us a good understanding of what is most important to our client and how they might react when we hit the lowest part of the build,” she says.

For example, if the client complains that their builders were always late or didn’t inform them of everything, you will know that timekeeping and full communication are important to them.

For this, Windsor says she would put an action plan in place to ensure they have a platform where all information can be shared instantly and where everyone on site is aware.

Houzz Pro all-in-one business management software will help you do this, as you can set up a Client Dashboard to communicate quickly and clearly throughout the whole project. You can also share all those essential pieces of information easily, such as estimates, product specifications, floor plans, schedules and mood boards, so the client is kept in the picture all the way through.

Learn more about Houzz Pro software